Important information and support
Support and assistance
Additional support for customers
At Guild we understand that sometimes our customers need extra support. We’re committed to supporting you with sensitivity, consideration and compassion. Visit our support page to see how we can help.
View support pageEmergency and disaster assistance
At Guild we understand that sometimes our customers need extra support. We aim to respond with sensitivity, consideration and compassion at all times. Visit our support page to learn how we can help.
Emergency assistance pageSevere weather and storm preparation
Information and advice on:
- Bush Fire preparation
- Storm and cyclone preparation
- Flood preparation
Complaints and customer rights
Complaints process
This complaints Policy outlines how Guild Insurance will manage any dissatisfaction you may have with our products, services, staff or the handling of your complaint.
Whistleblower process
Information on how to report misconduct, access whistleblower protections, and contact our reporting channels.
Whistleblower processInsurance disclosures
For further information on our product documentation, including product disclosure statements (PDSs), click below.
Find out morePolicies and regulatory information
Financial hardship policy
Guild offers customers a number of avenues to help during a time of financial need. View our policy on financial hardship to find out more.
Learn moreCyclone reinsurance pool
Answering the frequently asked questions in relation to the cyclone reinsurance pool.
Learn more
Guide to premiums, discounts, and excesses
This document is relevant to our Home Essential Insurance and Home Elite Insurance policies, which offer cover for your home, contents, personal property items and your legal liability.
Learn moreFamily violence
policy
We have a commitment to support our staff and customers affected by family violence. Please see the link below for more information.
Guild Insurance family violence policy
At Guild Insurance, our purpose is to be there for those our communities rely on.
This includes commitment to support our staff and customers affected by family violence.
In Australian Law, family violence is defined as “violent or threatening behaviour, or any other form of behaviour, that coerces or controls a family member or causes that family member to be fearful.”
A form of family violence is financial abuse, which occurs when an abuser uses money as a means to gain power and to control their partner or family member.
It occurs in many different forms and can affect anyone.
Our Support to You:
- Our staff are trained to help identify customers affected by family violence and respond appropriately and sensitively.
- We take extra care to protect private and confidential information.
- We minimise the number of times a customer must disclose their situation.
Claims, collection and financial hardship:
- Claims will be handled with sensitivity, flexibility and care.
- Financial hardship support will be arranged where needed.
- Collection arrangements will be handled sensitively.
Other information
If you're in danger, please call the police on 000.
If you or someone you know is experiencing family violence, there are free services available:
- 1800 RESPECT – 1800 737 732
- Family violence law help
- Legal Aid in each state / territory.
Other resources
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Leave a reviewCompetitions and Offers
At Guild we run a number of competitions and offers, see what we have running now, check competition winners, or view terms & conditions.
Competitions and Offers
